Why connect themThe Silver Price API in Zendesk.
Zendesk is the leading customer service platform. Connecting APIs to Zendesk enables intelligent ticket routing, customer data enrichment, and automated response suggestions. Deliver better support with contextual information.
What you can buildWorkflows worth wiring.
Enrich tickets with customer data from external CRM APIs
Validate customer contact information before responses
Auto-categorize tickets based on content analysis APIs
Look up order status from e-commerce APIs for customer inquiries
TemplatesReady-made ideas.
New ticket created Fetch silver price → add internal noteAdd silver price to ticket replies
When a pricing ticket is created, add an internal note with the current ounce, gram, and kilogram prices for agent reference.
Ticket tagged with silver-price Fetch silver price → send replyAuto-respond with current silver rates
When a ticket is tagged silver-price, auto-respond with the current ounce price, change24hPct, and lastUpdated.
SetupConnect it in a few steps.
Set up with Zapier
- 1
Set the trigger. Create a Zap with Zendesk as the trigger app and "New ticket" as the event. Connect your account.
- 2
Add the API action. Add APIVerve as the action, select the Silver Price API, and map your trigger data to the request.
- 3
Send it back. Add a second Zendesk action for "Create ticket" and map the returned fields (like currency) into it.
- 4
Test & turn on. Test the Zap with real data to confirm the mapping, then turn it on.
Set up with Make
- 1
Add the trigger. Create a scenario and add a Zendesk module set to "New ticket". Authenticate your account.
- 2
Call the API. Add an HTTP module pointing at api.apiverve.com/v1/silverprice with your x-api-key header. Pass the trigger's data as the input.
- 3
Parse & map. Add a JSON module to read the response, then a Zendesk module for "Create ticket". Map fields like data.currency into place.
- 4
Activate. Run once to confirm the mapping, then switch the scenario on and set its schedule.
Set up with n8n
- 1
Add the trigger node. Start a workflow with a Zendesk trigger node for "New ticket" and connect your credentials.
- 2
Add an HTTP Request node. Point it at api.apiverve.com/v1/silverprice using Header Auth (x-api-key). Feed in the trigger data.
- 3
Map with expressions. Add a Zendesk node for "Create ticket" and reference the response with expressions such as {{ $json.data.currency }}.
- 4
Execute & activate. Execute manually to verify, then activate the workflow for production.
The payloadWhat Zendesk receives.
currency"USD"
gram1.74
kilogram1737.95
ounce49.27
lastUpdated"2026-02-07T12:00:00.000Z"
change24h0.42
